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In certain cases, customs officers may have the right to delay or deny the delivery of your package we have no control over this, but we do reduce the likelihood of it happening by shipping with reliable international carriers like UPS and FedEx.
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Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and which do not go to Mac Time Chicago. CUSTOMS & DUTIES:Īny customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Mac Time Chicago is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to Chicago State addresses. Regulations may prohibit importation of items made with exotic materials. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. We are proud to offer shipping to over 60 countries around the world. A signature is required at the time of delivery or pick up. SHIPPING TERMS:Īll Mac Time Chicago shipments are fully insured and securely packed. Orders can be shipped to your billing address. Your order will be inspected, securely packed, and shipped by UPS or Fedex. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition, timing accuracy and water-resistance (when applicable).
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The watch then goes to our expert team of watchmakers where it undergoes a series of tests using state-of- the-art equipment. The box and papers for the timepiece are added to the package to match the description in our website listing. PRE-SHIPMENT PROCESS:Įach watch is pulled from our showcase, and verified against the listing on the website. Owning all of our inventory at our beautiful showroom in Chicago allows us to offer this premium service to our customers. Shipments go out Monday – Friday, excluding holidays. For verified payments received prior to 4pm, we generally ship within 1 to 2 business days. SHIPMENT TIMING:Īll watches listed on our website for purchase are in stock and ready to ship. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory. SPECIAL ORDER SHIPPING POLICY:Īll watches labeled as Special Order will be shipped in 2-5 business days from order date. Mac Time Chicago is pleased to offer economical international shipment around the World. Nationwide shipping is available at an additional cost. We look forward to serving you and giving you the incredible value and experience you deserve. Now, we are standing by this policy as we serve online customers from around the world. This has been our policy and our promise since we began nearly three decades ago serving customers on a local level. The Mac Time Chicago warranty allows you to make a completely risk-free purchase. Mac Time Chicago is determined to stand behind every part of your shopping experience. Water damage is not covered under the warranty unless it is proven defective by the Mac Time Chicago. The crown must be screwed down properly at all times to keep the watch casing watertight. Watches that are labeled as water resistant feature a screw down crown.Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.Outside modifications and third party repair attempts of any kind will void the warranty.The loss of precious, semi-precious stones from settings.Defects caused by outside force or improper use.Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
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If it is determined by Mac Time Chicago that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us. If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you.
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That is why we stand by all of our products with a full 12-month limited warranty. Mac Time Chicago is honored to have the opportunity to serve you.
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